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　　You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate.

　　Write a letter to the manager of the hotel.
In your letter


　　» give details of what was wrong


　　» explain what you had to do to overcome the problem at the time


　　» say what action you would like the manager to take.

　　Model Answer:

　　Dear Sir,

　　I have just returned home after spending three nights at your hotel in Paddington. The staff were very friendly and the location was extremely convenient. However, I feel I must express my disappointment about the room.

　　As we all know, London is experiencing a very warm summer this year, with temperatures around 30 °C last week, which is quite unusual. As a result, it was very hot in my room on the sixth floor.

　　Because of the extreme heat in the room, I had to leave the windows open all night and so it was very noisy, as the hotel is on a main road and the traffic never stops in London. Consequently, I got very little sleep over the three nights.

　　I think it would be a good idea to install an air-conditioning system in the hotel. This could also be used as a heating system in the winter and would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I come to your hotel again.

　　I look forward to hearing from you.

　　Yours faithfully,

　　Walker Luise

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